Solomomo Home Skin Wand FAQ

Q: Is there a special pre-order price?

A: Yes, the pre-order price is $99.  This represents a savings of $100.

Q: What is the price of the device and the service?

A:  The regular price is $199.  This includes the 7 inch expandable touchscreen display, skin wand and AC adapter.  The basic service is free and provides a skin report based on the information collected by the wand.

Q: When will the device and service be available?

A: We are currently targeting April 2017.

Q: Does the pre-order price include tax and shipping?

A: The price does not include tax however it does include the shipping of the final product.   At this time, we also offer a gift box option.  The cost of the box, bow and shipping the box with the Pre-Order coupon in it is not included in the $99 special pricing.

Q: Is Solomomo Home Skin Wand only available in the US?

A: For pre-orders we will ship outside of the US at no extra fee to thank customers for their support.  When the product becomes available in April 2017 at regular price, we are happy to ship outside of the US.  Customers must provide the Solomomo device with access to the Internet so that the skin report can be processed.

Q: Where is Solomomo Home Skin Wand manufactured?

A: We are an American company and we proudly design and build our products in the United States of America.  Our software is designed and built in the US.  We may purchase components manufactured abroad but we will assemble and ship our products from Puerto Rico, USA.

Q: Can using the Skin Wand damage my skin?

A: No, the wand takes special photos of your skin in six different kinds of light in order to analyze the skin.  The analysis service uses these photos to determine hydration levels, skin cleanliness by area, exfoliation effectiveness by area, measure pore size, oil levels, and changes in the size of fine lines and wrinkles.

Q: Can the Solomomo Home Skin Wand be used on sensitive skin?

A: Yes, Solomomo Home Skin Wand can be used on every type of skin.

Q: How long does it take to use every day?

A: This is up to the user.  At a minimum we recommend using Solomomo once a week for a complete facial scan which takes about 4 minutes in order to capture information on 20 key points.  This way each week the service can compare subtle changes in your skin health.  For power users, we expect people to spend 1 to 2 minutes each day using the Solomomo Home Skin Wand.

Q: What kind of service comes with the device?

A: The device includes one skin report per day that includes all of the samples taken that day.  The report is delivered to the device and can also be accessed via email or through the Solomomo mobile application.

Q: Does the Solomomo Home base unit support other products or attachments?

A: Today, the Solomomo Home unit supports the Skin Wand.  In the Spring of 2017 additional attachments will become available that will work with the same base.  Solomomo Smart Tweezers and Solomomo Smart Trimmers should be ready for pre-order in time for Father’s Day.

Q: How is the unit powered?

A: The device plugs into the wall outlet for either 110 or 220 volts specified at the time of fulfillment.

Q: Can I return my Solomomo Home Skin Wand if I’m not satisfied with it?

A: Yes. Solomomo Home Skin Wand comes with a 30 day Money-Back Guarantee with Free Return Shipping, so you can try our products with no risk. To learn more about our Risk Free policy, click HERE.

Q: Is there a warranty for Solomomo Home Skin Wand?

A: Yes, your Solomomo Home Skin Wand is warranted to be free from defect in material and workmanship for a period of one year under normal use, after its original purchase date. This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased directly from Solomomo or from an authorized Solomomo dealer.

Still have questions?  Send them our way.